We know that not every purchase will work & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, you can proceed with your return by completing the return form and including it with your package. If you have any questions, please contact us via email at firstname.lastname@example.org.
Shipped returns postmarked within 7 days of date received* will be eligible for a refund on the original method of payment OR store credit.
Online Purchases that are returned to our brick and mortar store will be eligible for exchange or store credit only as long as they are returned to the store within 10 days of date received*.
Shipped returns postmarked within 8-21 days of date received* are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 5 business days.
After 21 days, we are unable to accept returns on any purchases
* WE WILL GO OFF OF THE DELIVERY DATE SHOWN IN THE USPS TRACKING INFORMATION
Return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process. If your item/s DOES NOT meet the above stated return criteria, please do not attempt to return it or it will become the property of Adelaide’s Boutique LLC.
All items must be returned to us in their original condition with all original tags still attached. Swimwear must have sanitary liner attached. Items must be unworn, unwashed, unaltered and smoke & perfume-free condition with no makeup or deodorant stains.
The following items are FINAL SALE:
Any items sent back that are not in compliance with the return policy will become the property of Adelaides Boutique LLC.
Our shipping team checks all items for any damages or defects before sending them out to you and they also check to ensure all items are packed in the order. However, we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, please take note:
Damages must be reported to us prior to wearing the garment. Tags must still be attached.
All reports must be made within 3 days of receiving your order or it will not be accepted.
Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or notify us of the item(s) you believe are missing from your order. Please include your first and last name and order number.
Due to a limited quantity of inventory, we do not offer direct exchanges for the simple reason that we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our headquarters. If you are needing a different size/color in an item, you can either:
Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
Refer to the complete return policy above to ensure that your return meets all criteria.
14870 Space Center Boulevard A-1
Houston, Texas 77062
***If more than $500 of returns are made within a calendar year, all returns moving forward will be assessed a 20% restocking/shipping/handling fee. We do our best to help you decide on the size you need before ordering by providing a measurement chart in the product description of each item. Before ordering multiple sizes of one item, please ask us so we can try and help you with the fit. You can always reach out to us before ordering with any questions you may have.